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How 77afb Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your bKash, Nagad or Rocket payments, and keep your session secure.

Account data protectedbKash, Nagad, Rocket payment details securedNo data sold to third partiesRetention periods clearly definedContact us to request data changes
77afb How 77afb Handles Your Personal Information
HOW WE PROTECT YOU

Our Data Handling Commitments

We have structured our data practices around the specific needs of Bangladesh-based account holders — from how bKash deposits are logged to how long we retain your account verification documents. Each area below reflects a real operational commitment, not a general statement.

Payment Data Security

Your bKash, Nagad and Rocket transaction records are encrypted at rest and in transit. We store only what is needed to reconcile your wallet balance and confirm payment status.

Cookie and Session Use

Cookies keep your lobby session active and remember your table preferences. You can clear session cookies from your mobile browser settings at any time without losing your account.

Account Retention Policy

We retain your account data for as long as your account remains active and for any additional period required by applicable local law. After deletion, payment logs may be kept for legal compliance.

Requesting Data Changes

Contact our support team via live chat or the account help centre to request a correction or deletion. We verify your identity first, then process the request within the timeframe your region's law allows.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review, correct or remove the information we hold about your account — including payment records linked to your bKash, Nagad or Rocket wallet — you can reach our support team directly. We will acknowledge your request and let you know the next step based on your region's applicable rules.

Team online

Live Chat

Open the chat window from your account dashboard. A support agent will take your privacy request and log it against your account within the session.

Email Support

Send your data request to our support email address shown in the account help section. Include your registered contact number so we can verify your identity.

Account Help Centre

Log in to your account, go to Account Settings, and find the Data and Privacy section to submit a self-service request for access or correction.

Privacy Questions We Hear Most

These are the questions account holders ask us most often about how we handle their personal information, payment records and account data. If your question is not covered here, reach out through live chat.

We collect your name, contact number, device identifiers and any payment details you use to deposit — such as your bKash number or Nagad wallet ID — to verify your account and process transactions.

Payment details are shared only with the wallet network processing your transaction and with our payment service providers, all under confidentiality agreements. We do not pass your data to advertisers.

We keep your data while your account is active. After you close your account, some records — particularly payment logs — may be retained for the period required under applicable local law in your region.

Yes. Contact us via live chat or through the Data and Privacy section in Account Settings. We verify your identity first, then process deletion in line with the rules that apply in your eligible region.

We use session cookies to keep your lobby active and remember your preferences between visits. They do not track activity outside the 77afb platform and can be cleared from your mobile browser settings.

Log in, go to Account Settings, and update your details directly. For changes to verified identity documents or your registered bKash or Rocket number, contact our support team to complete a verification step first.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.